Returns

How to Return by Post:

1. Complete the Returns Form
   Use the invoice/receipt in your package—tick the return box and add a reason code for each item. Include this document in your return package.
2. Re-Pack Items
   Return items in original condition, ideally in the original packaging. If unavailable, use suitable alternative packaging at your own cost.
3. Apply Returns Label
   Use the attached returns label on your package. If it's missing, write the address shown below directly on the package.
4. Post Your Return
   Drop it at your local Post Office or chosen courier. Return shipping is your responsibility, and we recommend recorded delivery with proof of postage, which you should keep until your refund is processed.

If you are missing or have lost your returns label for any reason, our returns address is as follows:

United States
Apricot Inc
C/O Freeport Forwarding
11320 State Route 9 #704572
Champlain, NY
12919
United States

Canada
Apricot
9600 Meilleur, Suite 210
Montreal, QC,
Canada
H2N 2E3

Germany
Apricot Collections Ltd.
Nicolaus-Otto-Ring 700
85098 Großmehring
DE
Germany

International (exlcuding US, Canada and Germany)
Apricot
Stonemanor Warehouse
Unit 4 Juno Place
Stratton Business Park
Biggleswade
SG18 8XP
United Kingdom

Please note:

• This is not a correspondence address, the team present will be unable to assist you
• Return postage fees are your responsibility and any item(s) being returned remain your responsibility until they arrive
• Returns cannot be dropped-off directly at this location, they must be returned via a postal service

If you face any issues please contact us on our help page.

If for any reason you are not completely satisfied with your online purchase, simply return the item(s) to us using one of the available options. These item(s) need to be received by us in their original condition*. Once received by us, the returned item(s) will be inspected by our warehouse team. Should we be unable to process your refund due to the item being worn, washed, or missing any of its labels, the item(s) will be returned to you. We reserve the right to charge you our fees and expenses if the product isn't received in new condition.

When returning item(s) to us please allow up to 14 working days from the day the parcel is sent for your refund to be processed.

Pierced jewellery, masks and socks can not be refunded or exchanged due to hygiene reasons. Upon receipt and inspection of your return will issue a refund to your original payment method. If the original order was placed using a debit card, credit card or PayPal account this will be refunded the amount due. If the original order was placed using online store credit, your online store credit account will be refunded the total amount due.

All returns should be sent to us within 28 days of the original delivery date.

Should any returned item(s) not reach us within our refund policy time frame, a refund will not be issued. If your items have arrived outside the refund policy timeframe, you won't be offered a refund and if you'd like your items back we will have to charge £3.99 as a delivery charge to have the items returned to you again.  Unless your order is faulty or wrong, we are unable to reimburse the postage and packaging costs for any items returned to us.

At present online orders can be returned to our standalone stores but not our concession locations

However you shop with Apricot, we always strive to ensure that our garments are of the highest quality and reach you in perfect condition. On occasion despite our best efforts, this may not be the case. Please accept our sincerest apologies if you have received a faulty or incorrect item from us. Please refer to the purchase methods below and let's get you some help!

Online Purchases (apricotonline.co.uk) If you have received a faulty or incorrect item from us please contact our customer services, within 28 days, through your Apricot online account, so that a member of our team can assist you in rectifying the issue(s) present with your order or item(s) within it. You can log in to your Apricot online account now, by clicking here and following the prompts.

Standalone Apricot Store Purchases If you have purchased a faulty item from one of our standalone Apricot stores please return to the store from where it was purchased, you can alternatively return it to another Apricot branded store. Please note - Apricot branded stores can only accept items purchased from Apricot and not any other stores i.e outfit, house of fraser, etc.

Apricot Concession Purchases If you have purchased a faulty item from one of our concession locations please contact the store (or chain) where the item was purchased directly. If you are unsure of the concession, it's location or their contact number, you can find their details at either top of bottom of your purchase receipt. To find your nearest concession location now, visit our store locator (link opens in a new window). Apricot are unable to accept items that were not purchased directly with us.

At present Apricot customer services is unable to process faulty items purchased from one of our concession locations.

Online Purchases (apricotonline.co.uk) At present, we do not offer an exchange service on purchases made via our website at apricotonline.co.uk. If you wish to exchange item(s), your original item(s) will need to be returned to us in accordance to our online returns policy - detailed above, and a separate online order placed for any replacement item(s) that you require.

Standalone Apricot Store Purchases If you have purchased an item in one of our standalone Apricot stores, you can return the item(s) to any of our standalone Apricot stores for an exchange. Please ensure that have your proof of purchase with you and that all item(s) are in their original condition*.

Apricot Concession Purchases If you have purchased an Apricot item from one of our concession locations, you will need to contact the original store (or chain) where the item was purchased from directly to see if they offer an exchange service. If you are unsure of the concession, it's location, or their contact number, you can find their details at either top of bottom of your purchase receipt. To find your nearest concession location now, visit our store locator (link opens in a new window).

It is not possible to cancel or make changes to your order once it has been placed. If you wish to add more items to your order, the quickest and simplest way to do this is to place a separate order for these additional items.

If you would like to change the details of the delivery address specified when placing the order, please contact our customer services team as soon as possible, you can do this either by emailing us on cs@apricotonline.co.uk or by raising a customer service ticket within your online account which you can find here. It's really important that you let us know of any inaccurately provided delivery address information as quickly as possible so that we can ensure your order is updated and that you receive your items at the desired location! Please ensure that you include your name, your order number, your phone number, and your email address in your email or support ticket to us. These details will help ensure that your query is handled as quickly as possible.

If your order has already been dispatched or delivered to you, you will need to follow our online returns policy (detailed above) in the event of receiving any unwanted or unsuitable items