Returns

EXCHANGES AND RETURNS

We hope you love your new Apricot purchase. However if for any reason you are unhappy with your order you can return your item(s) to us for free by requesting a fast & smooth return by signing into your account. All returns should be received and signed for by us within 28 days of the original delivery date.

If you don't have account or for any reason, you are unable to sign into your account, you can use the following links to create a return yourself, but please be aware that using any of the below methods may cause a delay in processing your refund.

 

Royal Mail - Create Return

  • Return through your local Post Office branch or Royal Mail Customer Service Point in over 12,500 locations
  • Once you've followed the Royal Mail - Create Return link you can either:
    • Download your returns label and print it at home. Royal Mail will email it to you too. If you don't receive a notification in your inbox please check your junk folder.
    • Or Royal Mail can print the label for you. Take the email and your packaged item to a Post Office® branch or Royal Mail Customer Service Point (CSP). They will then scan the QR code and print the label for you. If you choose a CSP, check before you go that it can print labels. Check Royal Mail's location finder here and look for Label printing service is available under 'facilities'.
  • Royal Mail's Post Office branches are open 7 days a week, early until late (depending on your local branch).

InPost Lockers - Create Return

  • Return using any InPost Locker throughout the UK
  • You don't require a printer, you will be emailed the QR code once you click on the link above and follow the instructions. All you need to do is, save the QR code on your phone & scan it at the locker to deposit your parcel. Alternatively you can make a note of the number beneath the QR code and share the code at the locker.
  • Open 24/7, 365 days a year

Please note the refund policy below

*Please note if you have opted to arrange the return yourself we will not be able to refund the return costs.

If you face any issues please contact us on our help page

If item(s) have been ordered online these must be returned to us via the post within 28 days from when you recieve your order. At present online orders can be returned to our standalone stores but not to our concession locations. To return items by post, simply follow the steps outlined below...

Identify the Affected Item(s) on Your Invoice/Receipt Document
Your invoice/receipt document that comes inside your package from us also doubles up as a returns form. Using this document simply, tick the return box and specify a return "reason code" alongside the affected item(s) within your order. There is also a returns address label attached to this document for your convenience that you can use on your package to us. Once you have removed the returns address label, be sure place the remainder of the document into your returns package, so we know who it's from once we receive it!

Re-Pack Item(s) Being Returned
All item(s) being returned to us should be in their original condition* and where possible, re-packed in the packaging they were received in. If this packaging is no longer available, that is fine and alternative packaging may be used to contain your item(s), however, any such packaging would be at your expense.

Apply Your Returns Address Label
Your returns address label is attached to your invoice/receipt document that comes inside your original package from us. This label should be placed on the front, of the outside of the package you're returning to us. If you no longer have this label for any reason, please refer to the address shown below as you can easily write this onto the packaging yourself as an alternative.

Post Your Returns Package
Take the package you're returning to any local Post Office branch or courier of your choice. Once there, a postage fee will be charged by your chosen postal service. The fee charged will vary depending on the postal company and service chosen, as well as the combined weight of your returns. Please be aware, that return postage fees are your responsibility and that any item(s) being returned remains your responsibility until they arrive with us. For these reasons, we strongly recommend that you return any package(s) using a recorded delivery service and obtain proof of postage certificate (or receipt) from the Post Office branch or courier used. We also strongly recommend retaining this proof of postage certificate (or receipt) until your refund has been successfully processed by us. Just in case!

If you are missing or have lost your returns label for any reason, our returns address is as follows:

US & Canada
Apricot Inc
C/O Freeport Forwarding
11320 State Route 9
Champlain
NY
12919
United States

Germany
Apricot Collections Ltd.
C/O Freeport Forwarding
APRICOTONLINE-RETOURE
Mettendorfer Weg 19
91171 Greding
Germany

International (exlcuding US, Canada and Germany)
Apricot
Stonemanor Warehouse
Unit 4 Juno Place
Stratton Business Park
Biggleswade
SG18 8XP
United Kingdom

Please note:

  • This is not a correspondence address, the team present will be unable to assist you
  • Return postage fees are your responsibility and any item(s) being returned remain your responsibility until they arrive
  • Returns cannot be dropped-off directly at this location, they must be returned via a postal service

If you face any issues please contact us on our help page.

If for any reason you are not completely satisfied with items purchased at a standalone Apricot store, simply return the item(s) to your nearest standalone Apricot store along with your proof of purchase. To find your nearest store location, visit our store locator (link opens in a new window).

Face Masks, Socks and jewellery cannot be refunded or exchanged due to hygiene reasons. Items marked as Sale products can also not be refunded.

Refund Policy Item(s) can be returned to us in their original condition* within 28 days of the purchase date. Upon return of item(s) you will be issued a full refund via your original payment method.

At present, concessions and online are unable to accept returns from standalone stores.

If for any reason you are not completely satisfied with your items purchased from one of our concession locations, simply return the item(s) along with your proof of purchase to the original concession store where your purchase was made. Alternatively, another branch of the concession will be able to honor your return assuming you provide proof of purchase.

Item(s) returned must be in their original condition*. To find your nearest concession location, visit our store locator (link opens in a new window). Upon return, you will be refunded in accordance with the concessions' refund policy. Please refer to their website(s) or in-store posters for further details of this.

At present, online and standalone stores are unable to accept returns from a concession.

If for any reason you are not completely satisfied with your online purchase, simply return the item(s) to us using one of the available options. These item(s) need to be received by us in their original condition*. Once received by us, the returned item(s) will be inspected by our warehouse team. Should we be unable to process your refund due to the item being worn, washed, or missing any of its labels, the item(s) will be returned to you. We reserve the right to charge you our fees and expenses if the product isn't received in new condition.

When returning item(s) to us please allow up to 14 days from the day the parcel is sent for your refund to be processed.

Pierced jewellery, masks and socks can not be refunded or exchanged due to hygiene reasons. Upon receipt and inspection of your return will issue a refund to your original payment method. If the original order was placed using a debit card, credit card or PayPal account this will be refunded the amount due. If the original order was placed using online store credit, your online store credit account will be refunded the total amount due.

All returns should be sent to us within 28 days of the original delivery date.

Should any returned item(s) not reach us within our refund policy time frame, a refund will not be issued. If your items have arrived outside the refund policy timeframe, you won't be offered a refund and if you'd like your items back we will have to charge £3.99 as a delivery charge to have the items returned to you again. 

At present online orders can be returned to our standalone stores but not our concession locations

However you shop with Apricot, we always strive to ensure that our garments are of the highest quality and reach you in perfect condition. On occasion despite our best efforts, this may not be the case. Please accept our sincerest apologies if you have received a faulty or incorrect item from us. Please refer to the purchase methods below and let's get you some help!

Online Purchases (apricotonline.co.uk) If you have received a faulty or incorrect item from us please contact our customer services, within 28 days, through your Apricot online account, so that a member of our team can assist you in rectifying the issue(s) present with your order or item(s) within it. You can log in to your Apricot online account now, by clicking here and following the prompts.

Standalone Apricot Store Purchases If you have purchased a faulty item from one of our standalone Apricot stores please return to the store from where it was purchased, you can alternatively return it to another Apricot branded store. Please note - Apricot branded stores can only accept items purchased from Apricot and not any other stores i.e outfit, house of fraser, etc.

Apricot Concession Purchases If you have purchased a faulty item from one of our concession locations please contact the store (or chain) where the item was purchased directly. If you are unsure of the concession, it's location or their contact number, you can find their details at either top of bottom of your purchase receipt. To find your nearest concession location now, visit our store locator (link opens in a new window). Apricot are unable to accept items that were not purchased directly with us.

At present Apricot customer services is unable to process faulty items purchased from one of our concession locations.

Online Purchases (apricotonline.co.uk) At present, we do not offer an exchange service on purchases made via our website at apricotonline.co.uk. If you wish to exchange item(s), your original item(s) will need to be returned to us in accordance to our online returns policy - detailed above, and a separate online order placed for any replacement item(s) that you require.

Standalone Apricot Store Purchases If you have purchased an item in one of our standalone Apricot stores, you can return the item(s) to any of our standalone Apricot stores for an exchange. Please ensure that have your proof of purchase with you and that all item(s) are in their original condition*.

Apricot Concession Purchases If you have purchased an Apricot item from one of our concession locations, you will need to contact the original store (or chain) where the item was purchased from directly to see if they offer an exchange service. If you are unsure of the concession, it's location, or their contact number, you can find their details at either top of bottom of your purchase receipt. To find your nearest concession location now, visit our store locator (link opens in a new window).

It is not possible to cancel or make changes to your order once it has been placed. If you wish to add more items to your order, the quickest and simplest way to do this is to place a separate order for these additional items.

If you would like to change the details of the delivery address specified when placing the order, please contact our customer services team as soon as possible, you can do this either by emailing us on cs@apricotonline.co.uk or by raising a customer service ticket within your online account which you can find here. It's really important that you let us know of any inaccurately provided delivery address information as quickly as possible so that we can ensure your order is updated and that you receive your items at the desired location! Please ensure that you include your name, your order number, your phone number, and your email address in your email or support ticket to us. These details will help ensure that your query is handled as quickly as possible.

If your order has already been dispatched or delivered to you, you will need to follow our online returns policy (detailed above) in the event of receiving any unwanted or unsuitable items